Privacy policy

Privacy-sensitive data, or personal data, is processed through our online store. Flamengolife considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this via this privacy statement;
  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • we first ask you for permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and also require parties that process personal data on our behalf;
  • we respect your right to provide access to, correct or delete your personal data upon your request.
Flamengolife is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

Use of personal data

When you visit our online store, we obtain certain information from you. This could be personal data. We only store and use the personal data that you provide in the context of the service you have requested or for which it is clear when provided that they are provided to us for processing. We use the following data for the purposes stated in this privacy statement:

  • Name and address details
  • phone number
  • Billing address
  • E-mail address
  • Payment details
  • Sex
  • Date of birth
  • IP address
  • Order history
  • Nationality


As a data subject you have the following rights: In accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us, to the extent that this information is described therein; in accordance with art. 16 GDPR, you have the right to demand immediate correction of incorrect or incomplete personal data stored by us; in accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processing
- exercise the right to freedom of expression and information;
- to comply with a legal obligation;
- for reasons of general interest, or
- is required to assert, exercise or defend legal claims; in accordance with Art. 18 GDPR, the right to request restriction of the processing of your personal data, to the extent that
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to erase it;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- has objected to the processing in accordance with Art. 21 GDPR; in accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transmission to another controller; The right to in accordance with art. 77 GDPR to file a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our head office.Credit check KlarnaIf you choose Klarna as a payment method, Klarna may carry out a credit check itself on the basis of its legitimate interest or provide the necessary information. payment data collected during the processing of payments to an external credit institution. You can object to this at any time.Access to account environmentWith our customer account you can gain access to a management environment where you can set, enter and change data yourself.Purposes
  • Processing order
    In order to process the order correctly, we use your name and address details.
  • Handling payment transactions
    In order to process payment for the order correctly, we use your payment details.
  • Communication
    To facilitate communication regarding your order and/or other questions, we use your personal data/contact details.
  • Execution of legal obligation
    To comply with our legal obligation, we store your order history including payment details within the statutory period.
  • Marketing (if consent)
    In order to provide you with personal offers, we use your personal data/contact details. This data will only be used if you have given permission for this.
  • Fraud prevention
    For the purpose of fraud prevention, if there is a legitimate interest, we use your IP address, address details and payment details.
If this is necessary for the proper processing of your order, we can also provide your personal data to third parties. You can read more about this in this privacy statement.

Advertisement

After your permission, we can inform you about Flamengolife promotions, offers and campaigns on third-party websites and via e-mail marketing.

Contact and newsletter

We offer the opportunity to ask questions through various channels (such as chat, e-mail, telephone, WhatsApp and social media) through our online store. You choose which information you provide. The data you send us will be kept for as long as necessary to fully answer and process your question. We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.
PublicationWe do not publish your customer data.

Disclosure to third parties

We may pass on your data to our partners. These partners are involved in the execution of the agreement and may under no circumstances use data for purposes other than those specified by us. The secure processing of your data is guaranteed by a processor agreement between Flamengolife and the partner. Social media buttons are included in our online store. These buttons only provide a link and do not pass on personal data to third parties. With the option to log in via a social media account, the e-mail address associated with the user account is passed on from the social media party.
Cookies

When you visit our online store for the first time, a message will be shown in which we explain why we use cookies (the cookie banner). Flamengolife uses 1st and 3rd party cookies. We regard subsequent use of our online store as consent to the use of cookies. You are free to disable cookies through your internet browser. Please note that our website may no longer work optimally. We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statement of these parties.

Google Analytics

We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the information obtained for other Google services. Finally, we anonymize the IP addresses.

Security

We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods

The personal data described above will be retained for as long as necessary to process your order(s), including the warranty, unless there is a legal obligation that requires longer retention (such as the tax retention obligation).

Third party websites

This privacy statement does not apply to third-party websites. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Inspecting and changing your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below. You can also send us a request to view, change or delete this data. You can also submit a request for data export for data that we use with your consent, or indicate with reasons that you want us to limit the processing of personal data. To prevent abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your internet browser. If the data is incorrect, you can request us to change the data or have it deleted.

Dutch Data Protection Authority

Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Cookie Policy
Flamengolife uses cookies and similar techniques (hereinafter 'cookies'). Cookies consist of a standard internet technology that makes it possible to store and access certain information on the user's system. Cookies can be read by both Flamengolife (1st party) and third parties (3rd party). By placing cookies we can, for example, remember the contents of your shopping cart. We can then show you personal offers that are tailored to your interests. Cookies cannot be used to identify individuals; a cookie is only able to identify a machine.

When you visit our website, we ask permission to place cookies. You can read which cookies these are and what they do in the overview below. If you do not accept cookies, you may experience problems during the ordering process. If this is the case, we would like to ask you to contact our customer service so that we can still complete your order. Functional cookies may always be placed, even without permission. Do you not want to accept cookies? Then check the help file of your internet browser to find out how to block all cookies or how to ensure that you receive a warning before a cookie is stored.

Cookie overview

Functional cookies

This type of cookie ensures that the website functions properly and may be placed without permission. We use this type of cookie for, among other things:
  • Flamengolife platform (1st party): These cookies remember, among other things, your visit to our website, the contents of the shopping cart, your details in the check-out, website settings (cookies, language, etc.) and recently viewed products.
  • Cloudflare (1st party): Allows web traffic to be identified. This type of cookie does not store any data.
  • Intercom (1st party): This displays the chat history in the case of a chat conversation.
  • Youtube (3rd party): This type of cookie supports Flamengolife's video content.


Statistical/analytical cookies
This type of cookie is used to measure certain parts of our website. Examples of this are how many visitors our website has had, which pages they view and how long they stay on a page. These results are converted into statistics and give us insight into the user-friendliness of the website. We use this type of cookie for, among other things:
  • Analytics (1st party): This allows us to distinguish users, recognize users on a new visit and measure the duration of a visit.
  • Flamengolifeplatform (1st party): This makes it possible to carry out A/B testing with the aim of making the website more user-friendly.


Advertising cookies
This type of cookie allows Flamengolife to show you an advertisement when you visit another website. We use this type of cookie for, among other things:
  • Doubleclick (1st, 3rd party): This allows you to keep track of which advertisement has been shown, how many visitors click on the advertisement and it can be measured how many orders are placed via the advertisement.
  • Bing Ads (3rd party): This allows you to keep track of which advertisement has been shown, how many visitors click on the advertisement and it can be measured how many orders are placed via the advertisement.
  • YouTube (3rd party): This allows advertisements to be shown that are tailored to previous visits, specified interests or products viewed.
  • Facebook (1st party): This type of cookie is placed by Facebook and makes it possible to display advertisements on your Facebook account.


Tracking
With this type of cookie, Flamengolife can identify you as a user on its own website, but also on that of third parties.
  • Commerce Connector (3rd party): This can be used to determine whether the purchase on flamengolife.nl is a result of intervention by 'commerce connector'. (This is a tool to show the availability of our range.)
  • Shop2market (1st, 3rd party): This allows you to determine which parties contributed to a sale on flamengolife.nl
  • Tradetracker (3rd party): This can be used to determine through which affiliate – a third party that has shown a Flamengolife advertisement – ​​visits our website.


Interest cookies
This type of cookie makes it possible to tailor the content we show you (also on another website) to your interests. For example, this could be an ad that shows products you have previously viewed or an ad that offers suggestions for similar products.
Third parties that place cookies via flamengolife also try to gain an idea of ​​your interests. This is done by combining information about your current visit with information from previous visits to other websites. We use this type of cookie for, among other things:
  • Doubleclick (1st, 3rd party): This allows third-party services to be used to show you advertisements, we can see whether you have clicked on an advertisement and it is possible to display advertisements based on your social media use. to vote according to your interests.


Disable cookies
Did you indicate that you accept cookies when you visited flamengolife.nl, but would you rather not? You can then delete cookies via the help file of your internet browser. You can read how this works here .

Other technologies 'Other technologies' include other ways of storing data in the browser for a functional purpose, such as Local Storage and Session Storage.
  • flamengolife platform: Remembers the state of some expandable elements (collapsed/expanded).
  • Intercom: Allows the chat application to save a session ID and settings.